Our Promise फिट गारंटी
The Fit Guarantee
Idol sizing is the single most confusing thing in this category. Sellers number their sizes differently, and a “size 4” from one shop is not a size 4 from another.
If the size doesn't fit, your first exchange is free.
One free size exchange per order, within 7 days of delivery. We arrange the pickup, we pay the courier both ways, and we ship the correct size as soon as your piece reaches us.
To use it, tell us your idol's height in inches (chest to floor, standing) — our Sizing & Fit Guide shows you exactly how to measure — and we will send the right size.
1. Return and exchange window
All return or exchange requests must be raised within 7 days of delivery. Requests raised after 7 days cannot be accepted, as our pieces are produced in small quantities and cannot be re-inducted into stock beyond that point.
2. How to raise a request
- Write to theshreekrishnaposhak@gmail.com or WhatsApp +91 90275 95679 with your order number.
- Tell us the reason, and attach photographs if the piece arrived damaged or is not what you ordered.
- We confirm your request within 24 working hours and schedule a courier pickup within 2–3 working days.
- Keep the piece unused, in its original packaging, with all tags, accessories, and the gift item intact.
You do not need to arrange or pay for the courier yourself. We handle the logistics.
3. Condition of returned items
To be accepted, a returned piece must be:
- Unused and unworn — never dressed on the idol beyond a trial fitting
- Free of stains, perfume, attar, oil, kumkum, chandan, or incense residue
- In its original packaging, with all tags, pouches, and accessory pieces present
- Accompanied by any complimentary gift item received with the order
Pieces that arrive back stained, damaged, altered, or incomplete will be returned to you at your cost, and no credit or refund will be issued.
4. What we can and cannot take back
| Eligible | Not eligible |
|---|---|
| Poshak and accessory sets in original condition | Pieces used in puja or shringar beyond a trial fitting |
| Individual accessories, unused | Items returned after 7 days of delivery |
| Wrong item delivered | Products bought during clearance or final-sale events |
| Damaged or defective on arrival | Customised or made-to-order pieces |
| Size exchange under the Fit Guarantee | Complimentary gift items, on their own |
Hero Couture pieces are made in numbered, limited runs. They are eligible for size exchange and for replacement if damaged or defective, but not for change-of-mind return, as each piece is allocated at the time of purchase.
5. How refunds are issued
5.1 Change of mind, or size exchange without a replacement
Refunds are issued as store credit — a one-time-use coupon code for the full value of the returned item, valid for 12 months from the date of issue. Store credit is issued within 3–5 working days of your return passing quality check.
Store credit can be used on any order, applies once per order, and is not redeemable for cash.
5.2 Damaged, defective, or wrong item delivered
If we sent the wrong piece, or the piece arrived damaged or defective, the fault is ours. You may choose either:
- a free replacement, shipped as soon as the returned piece reaches us, or
- a full refund to your original payment method, processed within 5–7 working days of approval and credited by your bank within a further 5–7 working days.
Report damage within 48 hours of delivery with photographs of the product and the outer packaging, so we can raise a claim with the courier.
5.3 Return processing fee
- Damaged, defective, or wrong item: no fee. We pay everything.
- First size exchange under the Fit Guarantee: no fee.
- Change of mind, or a second exchange on the same order: a ₹150 processing fee is deducted from the store credit issued, covering forward and reverse courier costs.
6. Cancelling an order
Orders can be cancelled any time before dispatch. Most orders are processed within 24 hours, so write to us quickly.
- Cancelled before dispatch: full refund to your original payment method within 5–7 working days. No fee.
- Cancelled after dispatch: treated as a return under this policy once the piece reaches us back.
- Cash on Delivery orders: we confirm every COD order by phone or WhatsApp before dispatch. If you cancel before dispatch, nothing is charged and no credit is due.
7. Refused or undelivered orders
If a prepaid order is refused at the door or returned undelivered after three delivery attempts, we will issue store credit for the order value less ₹150 toward forward and reverse shipping.
Repeated refusal of COD orders may result in COD being disabled for your number on future orders.
8. A note on handmade variation
Our pieces are cut, stitched, and finished by hand in Mathura. Small variations in embroidery placement, thread density, and the exact shade of a dye lot are the signature of hand work, not a defect, and are not grounds for return.
Every product page carries photographs of the actual piece, and we would rather you write to us before ordering if you have a specific expectation. We will tell you honestly.
9. Questions
Email theshreekrishnaposhak@gmail.com · WhatsApp +91 90275 95679 · Monday to Saturday, 10:00 AM to 6:00 PM.